Director of Home Health

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, leadership and care.

The Director of Home Health is responsible for overseeing the clinical operations of the home health agency in accordance with company standards and federal, state, and local guidelines and regulations to ensure the highest degree of quality services is maintained and delivered at all times.

Essential Activities and Tasks

Clinical Operations Management - 30%

• Maintains a state of readiness for survey by regulatory bodies.
• Reviews diagnosis coding and plans of care orders for all home health patients in accordance with Medicare regulations.
• Ensures all equipment, systems and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all home health programs.
• Maintains effective and ongoing communication with life plan community staff. Delegates staff to facilitate positive working relationships in continuum of care management and aging in place meetings, and other leadership meetings that are deemed appropriate.
• Manages the local component of integrated electronic medical record and ensures that office and clinical staff are well trained and use the system productively and accurately according to policies and procedures.
• Reviews, educates, and maintains policies and procedures related to patient care, clinical documentation, and clinical services.
• Leads and coordinates the development and implementation of clinical care programs to ensure quality service delivery and high patient satisfaction.
• Reviews and approves patient care plans, ensuring that they are individualized, appropriate, and meet clinical guidelines.
• Serves as a resource for clinical staff in difficult or complex patient care situations.
• Works collaboratively with the interdisciplinary team to optimize patient outcomes and ensure continuity of care.

People Management and Development - 30%

• Supervises the Home Health team to operate within the allocated resources and budgeted goals, efficiencies and productivity standards.
• Fosters a positive work environment that attracts, retains, and motivates employees.
• Interviews and selects qualified individuals and orients new direct reports.
• Defines, establishes, and promotes employee qualifications and performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval

Quality, Compliance, and Risk Management - 20%

• Ensures compliance with state, federal, and accrediting body regulations, including CMS, state licensing agencies, and other applicable guidelines.
• Ensures that all clinical documentation is complete, accurate, and timely in accordance with state and federal regulations.
• Leads the development, implementation, and monitoring of clinical quality assurance and performance improvement (QAPI) initiatives to enhance patient outcomes and satisfaction.
• Analyzes clinical data, identify trends, and addresses areas for improvement.
• Ensures that care plans are appropriately implemented, updated, and compliant with industry standards.
• Keeps informed on licensure, certification and reimbursement issues in order to anticipate/implement necessary changes in the agency’s practices and to maximize the agency’s position on those issues.
• Maintains up-to-date knowledge of regulatory changes and communicate these updates to staff to ensure compliance.
• Monitors and manages the provision of clinical services through analysis and action related to utilization statistics, quality outcome measures, Clinical Record Review and other reports.
• Oversees all survey processes, mock surveys, and compliance audits.
• Ensures that the confidentiality/rights of all patients and their care information are maintained.

Financial Management - 10%

• Assists in the development of the annual operation budget including cost control and resource allocation, administers programs within budgeted dollars and staff hours.
• Maintains appropriate level of supplies for the efficient operation of the departments.
• Ensures supplies are being billed correctly.
• Oversees financial indicators on a weekly / monthly basis to ensure that annual budget and other financial targets are met.
• Meets or exceeds profit and loss, cash, and accounts receivable targets for home health, home care,
• Monitors and manages home health revenue and collections cycle.
• Ensures accuracy in documentation and coding.
• Oversees the implementation and continuing compliance with policies, procedures and payer regulations that facilitate accurate and timely documentation and billing reimbursement.
• Monitors staffing levels and optimize resource utilization to maintain fiscal responsibility while ensuring quality care.

Customer and Community Relations - 10%

• Maintains open and trust-building relationships with patients and family members, responding professionally and promptly to any requests or concerns.
• Builds and maintains positive relationships with physicians, hospitals, contract therapy providers, and other healthcare providers to facilitate coordinated care and referrals.
• Serves as a liaison between patients, families, and the agency, addressing concerns and ensuring satisfaction with services.
• Reviews patient concerns/complaints and maintains written record of action taken.
• Cultivates positive relationships with community, civic and/or aging service organizations, churches, centers of higher education, government and other key constituents
• Collaborates with marketing staff to meet budgeted volume goals, including supporting the development of new referral sources.

All other duties as assigned.

Qualifications
Education

• Bachelor of Science in Nursing or related field required.
• Current unencumbered license in the state of Ohio to practice as a Registered Nurse (RN) required.
• Master’s degree preferred.
• Certification in Home Health Nursing (CHPN) or related certifications preferred.

Experience

• Five years experience as a healthcare professional required.
• Two years experience in a health-related administrative or operations management position required.
• Knowledge of Medicare and third-party payer requirements required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Proficiency with electronic medical records (EMR) required.
• Experience with diagnosis coding preferred.
• Experience in clinical management, regulatory compliance, and quality assurance within a Medicare-certified home health setting preferred.

Other Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 4 hours/day
• Walking - Up to 4 hours/day
• Lifting, transferring, pushing and/or pulling residents/patients and/or equipment/supplies. - Up to 25 pounds
• Driving - Up to 6 hours/day
• Travel % / Overnight Travel - Minimal
• Work weekends, evenings, and holidays. - As needed for coverage
• On-call availability. - 24/7 for emergencies
• Subject to residents/patients/patients with various disease processes. - Occasional
• Risk Category for Exposure to Bloodborne Diseases - III