Resident Services Coordinator

The Resident Services Coordinator is responsible for performing the day-to-day functions needed within Independent Living and addresses the concerns and promotes the independence and well being of the residents in accordance with company standards and federal, state, and local standards, guidelines, and regulations.


Care Management and Service Delivery

  • Maintains open and trust-building relationships with resident family members responding professionally and promptly to any requests or concerns.
  • Develops, communicates and follows through with necessary action plans regarding issues from the resident satisfaction surveys and Listening Events.
  • Responds to resident, employee and vendor concerns, complaints and suggestions and maintains a written record of actions taken.
  • Provides orientation for new residents to assist with transition, in or out of the community.
  • Partners with the Independent Living Activities Coordinator to ensure that the residents have programming that supports their neighborhood development as well as opportunities to be involved in the greater community.
  • Serves as the liaison to the Director of Independent Living when new technology or programs are being introduced to the building. Facilitates the implementation and subsequent training for the residents.
  • Works with key staff to identify residents needing help, develops and implements a plan to address these needs through the Aging in Place Committee.
  • Manages the Wellness Program for the residents, staying current with wellness trends and working to provide services that reflect those trends. Works with the residents to obtain their input in relation to the Wellness Program.
  • Remains up to date on residents’ well-being and ability to live independently. May be required to respond to requests from the Resident Alert System.            


Quality and Compliance Management

  • Ensures compliance with Independent Living Handbook on a daily basis.
  • Reports daily census data and participates in Daily Census Meeting.
  • Ensures that the residents’ rights are well established and maintained at all times.
  • Ensures quality standards are met or exceeded.


Operations Management

  • Manages daily building operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties.
  • Assists in the development and maintenance of the policies and procedure manual, and ensures facility-wide compliance with said policies and procedures.
  • Collaborates with the various departments to direct the day-to-day building operations.
  • Works with Marketing and Marketing prospects to promote and sell the community and its services.


All other duties as assigned.

  • Education

    • High school diploma or the equivalent required.
    • Housing Manager Certificate preferred.



    • Two years experience in social services, hospitality, marketing or general business operations management required, in lieu of a bachelor’s degree.
    • Experience working with the senior population preferred.
    • Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.


    Other Requirements

    • Must be able to read, write, speak, and understand the English language.
    • Confident and competent with Excel and Power Point
    • Confident and competent with current & new technology – learning it and teaching it to residents and staff
    • Empathetic approach with residents and staff
    • Comfortable with sensitive, difficult conversations related to Social Service needs of the residents
    • Self-driven to accomplish required tasks independently
    • Self-driven to identify needed process changes/tasks completed
    • Manager on Duty 2-3 weekends per year
    • Clear, and effective communication verbally, via email, and in written documentation

Ohio Living Westminster-Thurber is Central Ohio’s premier retirement community, located at the edge of Victorian Village. We offer long-term nursing care, memory care, short-term rehabilitation, outpatient therapy, assisted living and independent living apartments. Most importantly, we’re a company that:

  • chooses to operate as a faith-based, not-for-profit organization
  • makes its mission the heart of our organization by consistently exceeding the needs and expectations of those we serve
  • provides an engaging, recognition centered, team-oriented workplace dedicated to career, family and faith



Why work at Ohio Living Westminster-Thurber?


Our residents and employees have access to a fitness center, casual bistro and The Crossings restaurant. Depending on an employee’s status, they may benefit from:

  • competitive wages
  • affordable medical, dental, and vision insurance
  • 403b retirement savings
  • paid time off
  • training, continuing education, and education assistance
  • pay advances up to $500
  • free meals/meal allowance
  • the latest technology
  • unlimited career opportunities
  • and much more!



Who is Ohio Living?


Headquartered in Columbus, Ohio Living is one of the nation’s largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults in 50 Ohio counties.


Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.

Our Values:
Care  •  Integrity  •  Customer Service  •  Innovation

Financial Stewardship  •  Leadership  •  Inclusion