Resident Services Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Resident Services Coordinator is responsible for performing the day-to-day functions needed within Independent Living and addresses the concerns and promotes the independence and well being of the residents in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Essential Activities and Tasks 

Care Management and Service Delivery - 40%

• Maintains open and trust-building relationships with resident family members responding professionally and promptly to any requests or concerns.
• Develops, communicates and follows through with necessary action plans regarding issues from the resident satisfaction surveys and Listening Events.
• Responds to resident, employee and vendor concerns, complaints and suggestions and maintains a written record of actions taken.
• Provides orientation for new residents to assist with transition, in or out of the community.
• Partners with the Independent Living Activities Coordinator to ensure that the residents have programming that supports their neighborhood development as well as opportunities to be involved in the greater community.
• Serves as the liaison to the Corporate Office when new  technology or programs are being introduced to the building.  Facilitates the implementation and subsequent training for the residents.
• Works with key staff to identify residents needing help, develops and implements a plan to address these needs through the Aging in Place Committee. 
• Manages the Wellness Program for the residents, staying current with wellness trends and working to provide services that reflect those trends.  Works with the residents to obtain their input in relation to the Wellness Program.
• Remains up to date on residents’ well-being and ability to live independently.  May be required to respond to requests from the Resident Alert System.        

Quality and Compliance Management - 20%

• Ensures compliance with Independent Living Handbook on a daily basis.
• Reports daily census data and participates in Daily Census Meeting.
• Ensures that the residents’ rights are well established and maintained at all times.
• Ensures quality standards are met or exceeded.

Operations Management - 20%

• Manages daily building operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties.
• Assists in the development and maintenance of the policies and procedure manual, and ensures facility-wide compliance with said policies and procedures.
• Collaborates with the various departments to direct the day-to-day  building operations.
• Works with Marketing and Marketing prospects to promote and sell the community and its services.
• Relieves the Receptionist for lunch coverage.  

All other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required.
• Bachelor’s degree in a related field preferred.
• Housing Manager Certificate preferred.

Experience

• Two years experience in social services, hospitality, marketing or general business operations management required, in lieu of a bachelor’s degree.
• Experience working with the senior population preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 8hours/day
• Standing - Up to 4 hours/day
• Walking - Up to 4 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 50 pounds
• Driving - Minimal
• Work weekends, evenings, and holidays - As needed for coverage
• On-call availability - Minimal
• Subject to falls, burns from equipment, odors, and cuts - Work day
• Subject to residents/patients with various disease processes - Occasional
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses -Work day
• Risk Category for Exposure to Bloodborne Diseases - II